Lock and account help
Forgot your own passcode or pattern. Proof of ownership required.
- Free diagnosis
- You hear the price before we start
- Walk in, no appointment needed
Upload repair-lock-and-account-help.avif 
Signs you need this
- Forgot passcode or pattern
- Locked out of your own account
- Phone says disabled
- Face or fingerprint stopped working
Forgot your own passcode or pattern? We can help you get back into your phone. We need proof that it belongs to you, such as the bill, box or account details.
How it works
1. Bring the device
We check it for free.
2. Hear the price
You get the cost and time before we begin.
3. Pick it up
We test it with you at handover.
Common questions
Do you unlock any phone?
Only phones you can prove are yours. We ask for the bill, box or account details.
Not sure what is wrong?
Message us or walk in. We will take a look for free.